We are a team of product people building better digital services for Samaritans.
We work in an agile, user-centred way. We value user needs, continuous improvement, and inclusive design.
Our goal is to equip the charity to be there for everyone. At the moment, we’re working on:
- Better ways to recruit and train volunteers
- New ways to help people beyond phone calls, including instant messaging
- Making it easier for our national volunteer network to collaborate
This blog exists to share things we discover and emerging practice within our field, in the spirit of openness.
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